Frequently asked questions.
Straight answers about how the platform works, what it's safe for, and how to get started.
What exactly is IMMERSE Control?
A professional show-control platform for immersive attractions. A central Core runs your show and connects to purpose-built devices that handle audio, video, lighting, sensing, switching, serial control and operator panels — all on one private network, all designed in one app.
Do I need to know how to code?
No. You design the show visually in IMMERSE Studio by connecting device nodes and simple logic blocks. The graph reads like your building, not like source code, so anyone on your team can understand and change it.
How is this different from using consumer gear and scripts?
Consumer setups are fragile, hard to change, and risky when mains-powered effects are involved. IMMERSE Control is industrial hardware with consistent behavior, fault reporting, over-the-air updates, and safety designed into the devices that switch dangerous loads. The difference shows up most in year three, when the patchwork has drifted and IMMERSE is still running.
Is it safe for door locks and mains-powered effects?
The Relay Node is built for exactly this: isolated channels, fail-safe behavior on power or communication loss, and a design that targets formal safety listing. Mains-powered devices must always be installed by a qualified person per the documentation and local code.
What happens if a device fails during a show?
Every device reports its health to the Core. If one fails, the operator is alerted immediately, and the device's fault is available in your logic so you can trigger a fallback. Safety-critical devices fail safe; experience devices degrade gracefully instead of stopping the whole show.
Can I start small and expand later?
Yes. A small room can run from the Core alone or with a few nodes; you add devices as your installation grows, without re-architecting. It is one platform that scales with you.
What networking does it need?
A private, wired Ethernet network for the show, kept separate from your venue's IT network. Devices are updated over that network, so maintenance rarely needs a physical visit to each unit.
Does it work with my existing projectors and gear?
Often, yes — the Serial Node bridges RS-232/RS-485 equipment like projectors and media players into the platform, and the DMX Node connects to standard DMX-512 lighting.
How many devices can one system control?
The platform is designed to scale from a single Core running a one-room show to a Core orchestrating dozens of nodes across a large attraction. You add nodes to the same network as you grow.
How are updates handled?
Firmware is updated over the air across the show network, with safe rollback, so you don't have to physically reach sealed devices inside walls and props.
Who installs it?
A qualified integrator or installer. The platform is designed to be installable with standard tools and clear documentation; mains-powered devices require a qualified electrician per local code.
How do I see it in action?
Request a demo. We can show the platform driving lights, audio and a live prop end to end, and discuss a demo kit for qualified projects.
How do I buy it?
Start with a demo and a conversation about your project. Get in touch through the contact page and we'll help you scope the right set of devices.
Still have a question?
Request a demo and ask us directly — we build the platform.
See it control a room in minutes.
Request a demo kit and watch the platform drive lights, audio and a live prop end to end.